Get up and running
Three steps from a clean server to a working Uniconnect AI deployment.
System Requirements
Hardware, operating system and network prerequisites to size your deployment correctly before you install.
Check requirementsInstall Uniconnect AI
Step-by-step installation on a Debian-based host using the automated provisioning script and setup wizard.
Start installingFirst Steps
Log in, complete initial configuration and get your first users and modules productive on the platform.
Get started
Explore the platform
Detailed guides for every module of the Uniconnect AI Customer Platform.
CRM
Model customer data, relationships and modules to match your business processes — configurable without custom development.
Explore CRMUniconnect AI Edge
The unified agent desktop that brings every channel, customer record and productivity tool into a single workspace.
Explore EdgeAuri (AI Co-Pilot)
Ask questions in natural language and get real-time analytics, contextual insights and proactive recommendations.
Explore AuriCampaigns
Design, execute and monitor multi-channel outbound campaigns across voice, SMS and WhatsApp from one console.
Explore CampaignsTelephony
Connect 3CX, FreePBX and other SIP-based platforms to handle inbound and outbound voice inside the agent desktop.
Explore TelephonyWorkforce Management
Manage agent presence, shift assignments and session activity for accurate visibility over workforce operations.
Explore WorkforceBuild, configure, operate
APIs, workflow automation, reporting, system configuration and operational guidance.
Integrations & Webhooks
Create webhooks, send real-time data into Uniconnect AI over HTTP and connect external systems to your workflows.
API referenceAutomations
Build workflows from triggers, actions, conditions, delays, formulas and scripts in the workflow designer.
Build a workflowAnalytics & Reporting
Built-in dashboards, custom reports, sharing controls and AI-assisted insight across your customer data.
View analyticsConfigurations
Global settings, access control, roles and permissions, layouts, plugins, theming and system updates.
ConfigureBest Practices
Recommended CRM modelling patterns and operational guidance drawn from real deployments.
Read the guideTroubleshooting & Support
Common issues, log collection, diagnostics and how to reach the Uniconnect AI support team.
Get helpRelease notes
What changed, when it changed, and what you need to know before upgrading.
Can’t find what you need?
Search the full documentation, or reach the Uniconnect AI support team directly.